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This page summarises the important information about UKForms.
For notes and your questions answered about online entry, click here
UKForms.net, UKForms.org, UKForms.info, UKForms.org.uk, UKForms.eu, UKFormsonline.co.uk, UKRaceEvents.co.uk, UKRaceEvents.com, UKRaceEvents.org.uk, UKRaceEvents.net and various permutations all belong to Phil Howard, T/A UKForms. If you need to contact me for any reason concerning any entry made via this site, please use the Contact Page (link at the top of the page) and give me full details of the transaction involved, the race you are enquiring about, the amount paid and the date you submitted your entry. I will endeavour to reply within 24 hours (subject to holidays etc.) and to resolve any issue to your satisfaction where I can. I prefer email communication but, if you wish to telephone, you may do so on 07547 791117 during office hours. If I am unavailable, please leave a message and I will return your call.
If I need to contact any of the card processing companies used by this site (Paypal and Nochex), please be aware that their investigations and replies may take a few days and any delay caused by those investigations is outside my control. You can also make payment via internet banking. Please contact me for account details if you wish to use this method.
To use the entry forms on this site, complete them fully then check your details on the verification page. Once you are happy that these are correct, you can submit your entry and proceed to pay. If you have any problem with payment, you should contact me, as above, and I will try to help. Please note that if you fail to supply a valid email address, or spell your email address incorrectly, I will not be able to contact you to acknowledge your entry. Your entry can only be accepted, and the transaction be completed, once your payment is received by me. Until then you have not been accepted into your chosen event.
Once your payment has been received and matched with your entry, you will be sent confirmation of your entry via email. Your details will then be forwarded to the organiser or the person responsible for entries for your chosen event. Submitting an online entry form without a payment DOES NOT guarantee you a place in an event. PAID entries take priority over UNPAID entries!
Payment is made to the organising body in accordance with the agreement I have with them. Refunds are in their discretion once they have received your entry - I cannot presume that they will agree to allow a refund (most races don't) and so can only refund your money if I am authorised to do so. Refunds made for any reason will not include the UKForms administration fee you paid during the booking process as UKForms is charged by Paypal and Nochex for both receiving your money AND refunding it back to you! Refunds can only be made to the card with which you paid. If you paid by internet banking or over the counter, you will need to agree a repayment method with me. In the event that you have made an error with your payment (e.g. if you paid twice) then I can deal with refunds quickly once I am alerted to the problem. Please bear in mind that some people pay for others with a single card so it is not always easy to detect when an error has occurred.
UKforms only acts as an agent for the event you have chosen to enter and has no direct involvement in any of the races, unless specified. If you have any queries about the event, or you are unhappy with some aspect of it, you should direct your correspondence to the race organiser and not to UKforms.
Most events opt for online entrants to collect their numbers on the day of the race, to keep costs down. Others will post your number and race information to you. Each entry form carries information about the appropriate delivery method for your race pack (if any). It is important that you carefully read the information on the entry form and the disclaimer before agreeing to the terms.
All transactions entered into by UKforms (on behalf of any race organiser) with the race entrant are subject to the Consumer Protection (Distance Selling) Regulations 2000. This stipulates that the entrant has the right to cancel the contract and that such cancellations must be notified in writing to the seller within a period of 7 working days from date of receipt of goods. As there is not necessarily any "delivery" as such, cancellations should be notified within 7 days of receiving confirmation of receipt from UKforms. Cancellations may be entertained at a later date totally at the discretion of the individual race organiser.
Race Organisers - If an event is cancelled for any reason, UKForms reserves the right to make a charge of up to £2 per entry processed up until the time that the event is cancelled. This charge is necessary to cover the costs incurred in the processing of an entry and any subsequent refund. By listing your event on UKForms you are in acceptance of this condition. |